I averaged each issue took about 2 hours to fix. I have personally spent over 50 hours (literally) on hold or with a tech support person, mostly from Ukraine. And the reasons, after only 2 weeks of service we wanted out was that nothing worked correctly, from lines deregistering to line positions and the display changing, seemingly on there own to call parking slots that did nothing or even worse, just hung up on the customers. The company refused to budge demanding two thousand dollars to break our contract early.
We were misled by the sales rep and missed our 30 trial window by 4 days because of it. BEWARE See critical reviews Reviews (95)Īn absolute terrible experience so far. Your customer retention staff are rude and aggravating to speak with. And if Nextiva is reading this 'real world' review, please don't patronize me by responding. I do not look forward to the next 15 month using them and am wondering how many customers we will loose while struggling with this system. I would never recommend this company and have found many many negative reviews stating almost exactly the same issues we are facing. But every time they eventually 'fixed' an issue or request, something else boke, causing another long phone call. more.An absolute terrible experience so far.
Mingle with management on how to improve your pipeline. Its sales and sometimes you don't have what it takes.īelieve me when I say Nextiva is still a great place to work if you get a good start. I hate people blowing smoke about bad leads.
I am a firm believer that the job is what you make it. What makes these leads more unfair was that the lead would be placed in your name, but If the person who started the chat reached out to that person then the lead gets placed back in their name and your out of a new lead. People in the chat queues get more activity and are the ones dumping false leads into the pipeline.
Due to their policy they are still off limits and if you close them then the employee who gave them the referral form gets paid instead of you. Some of these leads haven't been contacted in 1-3 years. If you send a lead a referral form the lead then becomes the employees for the remainder of their life at Nexiva. Management said they would get it fixed, but truthfully it was out of their hands. People getting thrown great lead opportunities, while others only have emails attached to them with fake numbers. This process continued until there were only a few left. The next half were gone 3 weeks after that. Majority of employees in my new hire class were gone in 6 weeks. When you first start your left only scraps of scraps to try and salvage. Most of the leads have been burnt through. You have to be consistent with your call outs and delivery. Nextiva has had almost all of their veteran sales reps quit since I started, the majority of their sales managers have quit, and in response they have ramped up number of dials and talk time to the point that making a decent sale takes too long to meet your “metrics.”Įveryday is a battle working here. These are businesses that need their phones up all the time. They usually do anyway because this company is constantly rolling our their newest ideas, that are good for Nextivas future in their eyes, but break their customers phone systems. Worst customer service I’ve heard in a long time, to the point where I sit on hold with customers to make sure service doesn’t talk down to them or treat them in a way that will make them cancel. This companies support team is not a joke, it is horrible what they do to people. This company says they stand for “amazing service.” They even trademarked it! But when you sell their products and then have doctors offices calling you saying their fax lines worked for a month but now can’t send or retrieve messages, and conference in their support team, you would want to quit too. I can see that consider my manager quit the week after I as hired. I’ve been told that I was hired during a transitional period.